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Shipping & Returns

Welcome to the official website of An Hour in the Clouds! We want your experience to be as joyful and seamless as stepping into the Sweet Kingdom. Below you will find information regarding the shipping and returns of our books and products.


SHIPPING POLICY

Order Processing

  • Processing Time: All orders are processed within [1–3] business days. Orders are not shipped or delivered on weekends or holidays.

  • Delays: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
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Domestic Shipping (Within UK)

Shipping Option

Estimated Delivery Time (After Processing)

Standard Delivery [3–5 business days] [Insert Cost, e.g., £3.99]

Express Delivery [1–2 business days] [Insert Cost, e.g., £7.99]

Free Shipping - Standard delivery time applies [Insert Minimum Spend, e.g., Free over £30.00]

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International Shipping

  • Delivery Time: International delivery times vary depending on the destination, but typically take between [7–21 business days] after processing.

  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.

  • Customs, Duties, and Taxes: [Your Company Name/Author Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Shipment Confirmation & Order Tracking

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within [24 hours].

We hope you are delighted with your purchase. However, if you need to return an item, we are here to help.

​​​RETURNS POLICY

Eligibility for Returns

  • Return Window: You have [14 or 30] days from the date you received your item to request a return.

  • Condition: To be eligible for a return, your item must be unused, and in the same condition that you received it. It must also be in the original packaging.
     

The Return Process

  1. Initiate Return: Please email [Name] at [Email Address] with your Order Number and the reason for the return.

  2. Wait for Confirmation: We will respond with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

  3. Ship the Item: You will be responsible for paying for your own shipping costs for returning your item unless the item is damaged or defective (see below).
     

Damaged or Defective Items

If your book or product arrives damaged, please contact us immediately (within 7 days of delivery) at [Email Address] with the following information:

  1. Your Order Number.

  2. A description of the issue.

  3. Photographs clearly showing the damage or defect.

We will cover all shipping costs necessary to replace the item or issue a full refund once we have assessed the claim.
 

Refunds

Once we receive your return and inspect the condition of the item(s), we will notify you whether the refund was approved or rejected.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7–10] business days.

  • Original shipping costs are non-refundable unless the return is due to our error (e.g., damaged or incorrect item).
     

This policy was last updated on [Insert Today's Date].

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